3 Self-Catering Apartments in Bon Accord Development, Tobago
Restorations Tobago is a two-storey house on the Bon Accord development that has been split into 3 self-contained apartments. The upper floor has a three-bedroom unit named LaVaughn House. The ground floor has 2 two-bedroom units, Tiye Villas 1 and Tiye Villas 2.
The owners of this property try to give the impression that the accommodation takes the form of a detached 3-bedroom house and two detached 2-bedroom 'villas'. This is not the case. It is a single house sub-divided into multiple accommodation units.
The owners have asked to be removed from our listings, on the basis that they no longer offer accommodation services. Their Facebook and other promotions indicate that this statement is not entirely truthful. Reader beware!
This property has a weighted Reader Satisfaction Rating of 36% . Click below to read the 5 reader reports that this is rating is based on.
Henry de Souza (julien) from Canada visited in March 2016 and awarded
We stayed at Restorations from March 24th to March 28th 2016 (checked out March 29th). The location and the house itself are excellent. However, the customer service is profoundly substandard.
There were a number of issues including: a) the house was very dirty (bathrooms, shower curtain, kitchen, floors etc) and required several hours of cleaning; b) the kitchen utensils were in poor shape (cups with chips, very old pots/pans, no toaster, kettle did not work); c) the bed in the master bedroom came apart and was unusable for the final night of our stay; d) two folding beds were provided, but the foam mattresses were so thin and worn out that the net effect was the equivalent of sleeping directly on the metal frames. These two folding beds were unusable.
In spite of the above shortcomings what can make a big difference is how the owner and/or manager responds to concerns. Sadly, this was the area of greatest disappointment. Examples of poor customer service included: a) with respect to the lack of cleanliness, the response (from the contact person for the Guest House) was that there was not enough time between guests leaving and new guests arriving to clean properly. In other words, the response was to blame the customer; b) with respect to the lack of toaster / working kettle, the response was to promise to bring replacements, but not follow through. In other words, the response was to ignore the customer; c) In response to the broken unusable bed they showed little or no concern or assumed any responsibility for the fact that the bed (room) could not be used for 1 night. Their approach was to challenge us to "prove" we did not sleep in that room. In other words, the customer service strategy was to insult the customer. They refused any form of refund for any of the above.
Photos of the broken bed
Shows where the headboard of the bed and the bed post pulled
Shows the underside of the bed where one of the boards holding up the mattress fell out
Nester from U.S.A. visited in April 2011 and awarded
I am very surprised to read these stories as I have stayed at this property every year during Easter for the past four years and have gone for carnival one year and have never had these experiences. Truth is the operator works otherwise, so sometimes you have to leave a message, but we have never had a problem or had payment amount changing on us. Once the A/C was not blowing cool and in about two hours she sent a repair man in the check it. Happened that someone had stuck something in it. I usually call and book in advance, make my downpayment once I arrive in T/dad and call the morning early or the night before to confirm what time I am arriving and how I will receive keys and make balance of payment. Tracy is usually very understanding and gives us deals once we book early. I truly enjoy staying at Restorations and am looking forward to going back for an after carnival trip this year. NBB, USA