Guest Report

[Larry Sheahan]

They tried to add at least two, sizeable extra restaurant bills to our final account when we were leaving. I'm talking $100's. The bills were registered to our room. On both occassions we were only able to prove it because we had ate at the restaurant at the same time. it took a while before they accepted my argument; that we did not order dinner twice on the same day and on 2 different occassions. It was very suspicious and I strongly suspect it was an inside job, hopefully by a few staff rather than systemic. The bills were very evidently ,purposefully placed into ours as they were not in rotation like the others.
Local outsiders were using the bar (We only saw one of these people being removed and that was when they became excessively violent.)and restaurant regularly. they were very friendly with the staff and socialised together a lot. We speculate that they might be the ones charging it to our room with help from the desk/restaurant staff.
we advised the management of the issue and received no apologies. The shift manager never apologised or offered any explanation. I felt I was the one responsible for discovering it.They grew frustrated as I insisted on checking every item on the bill.
The young 'Indian ' manager, I can't recall her name was very friendly but the only staff who made an effort to be so.