Thanks for your public feedback, glad you enjoyed your stay (somewhat) and our service.
I have looked into your negative issues and would like to pass on the following developments/feedback:
1. Our complaints policy is clearly shown on our website under "enquiries/terms" page - I wish you had followed it and contacted me on my 24hr cell during your stay, as any gripes could easily have been remedied. Reading your issues in this forum is my first opportunity to assist and now you have departed;
2. Your complaint about the failure to get a welcome drink is noted and ihas caused me to speak with Valerie Sandy about this for the second time concerning my guests (for whom this was supposed to be a special perk). The system failed again, hence I have removed this offer from our website. Please accept my apologies for this oversight - it won't happen again to any future guests;
3. Taxi - Valerie says that someone paid for the taxi in error before she could get to the driver to pay him - whatever the reality, she readily refunded you;
4. Lights - I am sorry if you were made to feel scolded about the lights (pse see below);
5. Cleaning - I am sorry you had to ask for room servicing, I have now noted on the website that servicing is done regularly, on request;
6. Kitchen/lounge privacy - these are clearly mentioned on the website as shared areas and staff/owners will always pop in and out for servicing etc. I told you that the rooms would be set aside for you and that no other group would get a room on your floor, but I do not recall telling you that the owners would never enter these communal public area rooms. it is the responsibility of those guests who are sensitive about modesty issues to dress modestly, or breastfeed in the nearby rooms, not of staff (owners) to avoid entering the public areas of the guest house in order to avoid seeing scantily dressed guests, breast-feeding etc. Telephones are all hooked up to the single number and are therefore for guest and owners use - Valerie has not yet discovered the joys of cordless phones (or email, or fax, or even mobile phones) - such older locals are unlikely to do so, a dying breed, and attractive to many first world visitors seeking an old fashioned experience (see below);
7. Tacky decor and xmas tree :) in august - I am afraid this goes with the territory with elderly Tobagonians who had neither the "changing rooms" style interior decoration training to spruce up their homes, nor the money to do so even if they had a clue. There was no extra charge for the xmas tree! Think of the classic British pensioner home (I mean 80 year olds+) and you will get an idea of what I mean - Hilton Tobago it is not, but then again neither are the rates. And most of my clients love the home-stay thing;
8. Cutlery - the booking I made with you was for 9 persons, but it looks as though you brought 12 in total without fore-warning me. Hence I could not have warned Valerie fully about numbers and it would have been down to you to ask Mrs Sandy for extra items in the event that she overlooked this - she would have obliged I am sure. I am sorry they were absent nevertheless.
I have updated our webpage to reflect some of your issues and to mention Valerie's "strong matriarch" style of landlady-ology! She is the Tobagonian equivalent of the stereotypical 1950's British seaside boarding house landlady, most guests love this but some hate it. Even Hugh, her hubby, won't mess with her, although I seem to be able to get through to her sometimes. But she is good natured and humoured for those who care to get to know her, and she takes great care of single girls in particular - although large groups such as yourself obviously have each other to enjoy your reunuions with. I do hope you will book with us again at one of our other properties.